Our Terms and Conditions.
Here you will find our Terms and Conditions for the salon, our dog adventures and our wedding chaperone services. When making a booking, you are agreeing to these terms and conditions. Please let us know if you have any questions.
By making a booking with Centre Paws Pet Spa (known herein as CPPS) you agree to out standard terms & conditions as set out below.
Booking, Payments & Cancellations
At the time of booking via our automated booking system, you may amend your original booking up to 24 hours before the original appointment to another day (Subject to availability)
If CPPS accepts a request to change the services booked, the original price and completion in the booking will be adjusted by CPPS as appropriate, and the changes notified to customer by email. CPPS may decline to carry out any requested changes due to time availability or other reasons that prohibit the smooth running of CPPS business.
You may cancel your original booking up to 24 hours before the original date booked. Less than this or a no show to the appointment will result in a one-off charge of the original full groom value. This will need to be paid in full before securing the next appointment. We will store your card details on the system so payment may be charged automatically. Refunds for this will be at the discretion of CPPS.
There may be occasions where additional grooming is required beyond what was initially quoted and could not be identified or foreseen at the time of booking. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and CPPS shall not be liable for these. Examples of these are dogs being booked in for the wrong service, size of dog, fleas, heavy shedding, matting etc
We accept most major credit and debit cards, cash or by BACS transfer. We cannot accept cheques or over the phone payments. Any payments must be made before or during collection.
We work by appointment only, if you are late by more than 15 minutes (Without notice) your appointment may be cancelled, with full charge of the missed appointment. When booking and dropping the dog off, we will advise a rough collection time, if you think you will be late, please advise so we can try to accommodate.
Times for commencement and completion of any grooming service given by CPPS are given in good faith, however, unless specifically guaranteed, CPPS will not be liable for any delays in commencement of completion of a grooming service.
Where appropriate, CPPS will notify the customer of any delays at the earliest opportunity.
Pets Health & Welfare
By attending the appointment, you, the owner, confirm that your dog is fit and healthy.
Grooming of sick/ elderly dogs is entirely at the owners risk. We do not take responsibility if your dog develops an allergic reaction to any grooming products. Please let us know of anything in advance, if known, or please notify us on ANY irritations caused afterwards as we can update any notes to help reduce any issues on future grooms.
Owners must let us know of any health issues such as epilepsy, arthritis, food and skin allergies or anything that may be triggered while grooming. Any ongoing vet treatments or issues that may also impact the health of the dog must also be noted.
We may refuse to groom your dog if we believe this might make any issues worse.
If your dog is pregnant, or suspected to be pregnant, we will refuse to groom.
We request that all dogs have had their puppy vaccinations before booking in with CPPS. Boosters and Kennel Cough Vaccinations are not necessary to book in, however, we will not be liable for any dogs becoming unwell following an appointment with us, so it is up the owners to choose to vaccinate or not.
If your dog is showing any signs of sickness or diarrhoea, we request that you reschedule your appointment once your dog feels better.
We are at liberty to muzzle your dog if it presents a danger to us. If you are aware of any aggressive behaviour either at home, or with a previous groomer you must let us know so we can advise how we can help. We reserve the right to send a dog home unfinished if we believe the behaviour is too aggressive leading to grooming being dangerous, or we believe it is too stressful for the dog to continue. We will always try to come to a resolution such as finishing another day or recommend alternatives. We are always happy to try grooming problematic dogs and working with the owner to improve the dogs confidence, but please disclose any information at the time of booking.
Accidents do occur, this comes with working with tools that are very sharp on a moving object such as a dog. Every precaution will be taken to prevent injury from occurring, however, if this does happen and your dog need to be taken to a vet, we are not liable for the costs incurred. We are fully insured but this will be up to the insurance company to deal with claims.
Neglected & Matted Coats
CPPS will not accept liability for any conditions arising following the clipping of a matted dog. Examples are, but not limited to, irritation, redness, and nicks from the blades. Conditions can be present beneath the knots and matts that are not visible until other hair/ fur is removed. We will always be honest and advise if we feel the vet should examine your dog.
Having matted hair/ fur or tight knots removed from your dog can make them feel strange for a few days after being clipped so be aware they may cause injury to themselves via scratching.
We will only pluck the hairs from the opening of the ears if the owner has requested this and if the hair comes out easily. We can advise if a vet will be need to do this instead for you if we cannot. We do not clean or pluck ears if we think there are signs of an infection, such as redness, swelling or heavily dirty.
Fleas & Ticks
If fleas have been found on your dog and we have not been informed of the possibility of your dog having fleas, an additional cost of £20 (on top of the groom price) will be incurred to pay for the products required to treat the salon and prevent cross contamination to other dogs. We will take extra care in the bathing process to maximise the chance of washing them all off the dogs coat during the bath.
If this occurs, you are also advised to treat the dog once you are home, products are readily available from retailers or vets. We will not be liable for any dogs catching fleas as it is up to the owners to keep their flea preventative treatment up to date.
We will remove ticks if safe to do so. This can cause swelling or sores sometimes, but we can advise the owners of this. If we cannot remove them, we will recommend a vet visit.
We do not perform anal gland expression. Please seek treatment from your vet for this.
Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advise on how to care for your dog following a groom, but CPPS cannot be help responsible for your actions, or any subsequent issues caused directly or indirectly by yourself.
If we have missed any bits or you would like anything changed, please bring the dog back within a week of the groom, after this will result in a booked appointment with charges.
If you are dissatisfied with any aspect of your dogs groom, please let us know ASAP.
We welcome feedback, this can be done in person, via the CPPS Google business page or Facebook business page.
Photo Permission for Website & Social Media Use
IN accepting to have your dog(s) groomed at CPPS, you agree to allow CPPS to copyright, publish and use photos of your dog(s) in print and electronic formats such as publications, videos, and social media (including CPPS website, Facebook and Instagram) You understand those photos may be published in any of these media without restriction. You understand that you will not receive payment or other compensation for use of any photos. If you do not agree to this, please let us know at the time of booking and grooming so we will not take any photos for publishing.
Ownership of Photos
The dog owner agrees that subject to the rights and licences granted herein, CPPS is, and will remain, the sole and exclusive owner of all rights, title, and interest, throughout the world, to all photos and copies of the photos.
Restrictions on use
CPPS will not use the photos for any of the following purposes:
(A) No unlawful use. CPPS will not use the photos in any unlawful manner, such as defamation.
(B) No Use in trademark or logo. CPPS will not use the photos in any trademark, design, logo or other marks
(C) No products for resale. CPPS will not use the photos in any goods or products where the photos are the primary value.
(D) CPPS reserves the right to publish in the public part of the site, it will be depending on the characteristics or parameters of the photo.
Digital content & Social Media
All content and photography contained within this website and CPPS social media, unless otherwise credited, is the property of CPPS and may not be used, copied, modified or republished without written permission from us.
Any links to third party websites of social media are provided for the information purposes only. We do not review, endorse, or guarantee information contained within them.
Law & Disputes
The contract between CPPS and the customer is governed by English Law.
Any dispute which cannot be settled amicably will be referred to mediation at the request of either party.
Any dispute that is not settled will be resolved in the English courts.
Limitations of Liability
Except for any remedies that cannot be excluded or limited by law, CPPS, will not be liable under this agreement to the other party, any affiliate or another third person for any indirect, incidental, consequential, special, reliance or punitive damages or lost of imputed profits, lost data, or cost of procurement of substitute goods or services.
We do keep personal data, such as email addresses, telephone numbers, home addresses and card details. These are stored safely and not shared with any third parties. We can use these details to contact you regarding your appointments, special offers and any other reason we may need to contact with you. Text and Email reminders are automatic, so may be sent out of work hours.